Privacy, Refund and Return Policy
Privacy Policy
We can be reached at info@gelputter.comOur address is: 1781 Barber Rd., Sarasota FL, 34240
Gelputter.com is committed to observing and respecting your wishes regarding the information we collect about you on our web site. By visiting Gelputter.com, you agree to accept the practices described in this Privacy Policy.
Personal Information
The transaction history and the information you provide to us voluntarily on our web site is stored in our customer database. Some of the information we solicit, such as e-mail address, is voluntary, while much of it is required in order to fulfill your order properly. In addition to fulfilling your orders, we use the information that you provide for purposes such as responding to your requests and communicating with you.We will not share your telephone, address or email information with any outside company that does not involve shipping and handling your product. Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. We do not make any phone numbers in our customer database available to other companies or organizations.
Any personal information you reveal to us is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information and is the accepted standard industry-wide for web site security (click the GeoTrust logo on the left for more details). It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Any e-mail address supplied directly to Gelputter.com with respect to online orders and requests for other information will remain in the sole possession of Gelputter.com.
Supplied e-mail addresses on our customer registration form will be used for order confirmation and alerts relating to an order. We do not share or distribute any specific customer site traffic data to any other parties.
If you have any questions regarding our web privacy policy, please send us an email at info@gelputter.com
This web site is owned and operated by GEL GOLF USA LLC.
Our Refund and Return Policy
Gelputter.com will exchange or refund merchandise purchased through our website within 30 days of product receipt, accompanied by the original sales receipt and in new, unused condition.Please include the copy of your original invoice as well as the RMA number we provide so we can process your return as quickly as possible. The RMA number should be printed on the outside of the package used to send the returned merchandise back to us. The customer is responsible for all return shipping costs. We also recommend purchasing insurance for all returned merchandise. We cannot be responsible for loss or damage caused during return shipping.
To obtain an RMA number, please e-mail info@gelputter.com
- Original Sales Receipt can be any Gelputter.com receipt or shipping invoice.
- Refunds will be issued to the same credit card used for purchase.
- All claims for shortages must be made within 10 days of product receipt.
How to Package Returned Merchandise
To return an item to our warehouse we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number and your Gelputter.com invoice number and the reason for the return or exchange. Wrap the package securely and send it to:
Gel Golf USA , LLC
1781 Barber Rd., Sarasota FL, 34240
(RMA Number)
Return Shipping Charges
If there is a problem with your order that was the fault of gelputter.com, we will take the necessary steps to make it right. We will be happy to reimburse the customer's ECONOMY GROUND return shipping costs in the following situations, provided the customer includes proof of the charges paid:
- The club received was not what was ordered
- The club received was defective (and you have contacted us within 15 days of receipt)
Under no circumstances, will Gelputter.com reimburse any expedited shipping charges for returned merchandise.
Exceptions and Exclusions
Gelputter.com reserves the right to limit or refuse the return of certain merchandise, such as special or custom orders. Free goods, received as part of a promotional offers or a sale are not eligible for exchange or return. Used merchandise may be refused.
Warranty Claims/Defective Returns
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with manufacturer’s product. Any defective product may be returned anytime while under the manufacturer’s warranty period. Please contact Gelputter.com prior to returning any merchandise for warranty or defective consideration.
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